FREQUENTLY ASKED QUESTIONS
Please Read Before Purchase
WHAT DO YOU RECOMMEND ?
If this is your first wig, I would recommend a closure wig. If you aren't used to frontals, it could be a lot of work.
We recommend that you get a closure that’s 4x4 or bigger.
A frontal is used to recreate a hairline from ear to ear and requires glue to be secured. Frontals can be parted from anywhere, as well as allow styles like half up half down looks, slick back pony's and more.
CAN I PROVIDE THE HAIR?
Yes but we only accept NEW HAIR! Select the "$150 Custom unit service" option and add it to your cart. Upon payment, you will receive an email with the address that hair MUST be sent to.
HOW LONG WILL MY WIG TAKE?
Please be patient with your orders, as Fayvn Collection is ran by one person. All wigs will take a maximum amount of 10 days. All orders placed after 5pm EST will be processed the next business day.
DO I NEED LACE GLUE FOR MY WIGS?
For Closure Wigs
For Frontal Wigs
Yes. I would recommend using BOLD HOLD products.
HOW LONG DOES LACE GLUE LAST?
Up to 14 days if you wrap it down with our Fayvn Collection silk wrap every night.
Standard shipping will take 3-5 business days and 10-14 business days for custom wigs. Holidays don't count as business days. Fayvn Collection is currently ran by one person, so please be very patient with your orders and allow 4-10 business days on sale orders to be processed and shipped. All orders placed after 5pm EST will be processed the next business day.
All orders are shipped with USPS and will require SIGNATURE CONFIRMATION. It is the customer's responsibility to arrange for package pick-up, if necessary. No refunds will be issued for refused or abandoned packages.
PLEASE CHECK THE ADDRESS INFORMATION ON YOUR ORDER. MAKE SURE YOU HAVE INCLUDED ALL THE INFORMATION NEEDED TO DELIVER YOUR PACKAGE.
Business Hours Monday - Friday: 10am - 6pm
ALL SALES ARE FINAL! Unless there has been an error on our end, we don't offer REFUNDS/EXCHANGES/CANCELATIONS .
For incorrect order(s), Contact us within 24 hours of receiving your package at
HOW MUCH HAIR DO I NEED?
2 bundles = 14 inches or lower
3 bundles = 16-22 inches
4-5 bundles = 24 inches or higher
The longer your hair, the more bundles you will need.
WHEN DO I RECEIVE MY TRACKING INFORMATION?
Tracking informations are sent to your emails the day it ships out.